FAQ

What type of paint is used? A Powder Coating process is used.

Is the Powder Coating safe? Powder Coating is safe for children and is non-toxic.

What type of wheels are used? Solid Rubber Moulded Wheels are used.

Do you need to cancel or change an order that has not yet entered the shipping process? Please send us an email with the order number and requesting changes to the order / cancellation of the order.

Did you receive a damaged or defective item? If the item has a damaged or defective part, we request you to contact us as soon as possible, either by telephone or by email, indicating what the damage / defect is, what action you would like e.g. a replacement or your money back. Also, please visit our Returns Policy page. 

Am I liable to pay VAT? If the order is an export order, no VAT is payable, but the duty fees are your responsibility.

What is an export order? An export order is where the order is going through South African Customs to a physical delivery address in a foreign country.

How will I know that my order has been shipped? Upon manifesting of the order, we'll email you the shipment tracking number as well as a copy of the Bill of Lading to the email address supplied.

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